DLR Car Diagram

FWT won tender based on proven subject knowledge and expertise record;

  • brief also required usability testing;
  • poor geometric design causing problems for passengers and staff;
  • client request for alternative designs to evaluate;
  • all seven submitted designs conformed to standard supposed ‘wisdom’; (Mark: speak to me about alt keys)
  • three designs selected by client to test against existing;
  • usability testing carried out in collaboration with Essex University;
  • unequivocal results showed all three FWT designs significantly out-performed existing;
  • clearest geometric match to network geography and service pattern produced best scores;
  • selected design subtlety refined and then implemented;
  • platform network diagram derivative designed straight afterwards;
  • client agreed academic study result to be published to a wider audience.


Download the DLR case study